Making Performance Management Useful - Dr. Alex Kroll

Event information
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Venue:1101 Brickell Avenue, South Tower #226, Miami FL 33131
Event information
Start:
End:
Venue:1101 Brickell Avenue, South Tower #226, Miami FL 33131

Workshop Description

Collecting, analyzing, and reporting performance information has become an important topic in public administration and nonprofit organizations. However, in many cases public organizations have not been able to evolve from merely measuring performance to using data in order to enhance organizational outcomes. This workshop will address this issue, provide an overview of scorecards, centralized and decentralized management approaches, incentive systems, common hindrances, and it will suggest ways how to make performance management useful.

Learning Objectives After participating in the workshop, student will:

  • be able to develop useful performance indicators in their area of interest
  • understand the difference between using performance data for accountability and managerial purposes as well as the consequences for the design of useful information systems
  • be familiar with the newest developments in performance management; their chances and risks
  • be able to link performance information with appropriate incentive systems

Instructor Bio

Dr. Kroll joined the Department as an Assistant Professor of Public Administration in August 2013. Prior to joining FIU, he was a Post-Doctoral Researcher at the University of Potsdam (Germany) from which he received his Ph.D. in Public Administration in 2012 and his MPA in 2008. He has studied performance management systems in German local government which resulted in publication in journals, such as the American Review of Public Administration, Public Administration Review, and Public Performance & Management Review. His current research is on performance management in the U.S. federal government, and particularly an evaluation of the GPRA Modernization Act.

Click here to register or to learn more about our Executive Management Summer Symposium.